FAQs

Puzzles

Puzzle Piece Replacement Policy

Please Note: that my PPRP is currently available for my second collection of puzzles (the color ones). I will be including my first collection as soon as humanly possible.

Does your OddGoods jigsaw puzzle have a hole in it? My puzzle piece replacement policy is pretty simple: I'll make it right, period.

Please email me a photograph of your almost-completed puzzle that is clear enough for me to identify which piece(s) need to be replaced. Unless I have questions, I will mail you the exact piece(s) that you need to complete your puzzle free of charge within a few business days of receiving your email.

If, for some reason, I can't solve your problem:

  1. 1. I can offer you a store credit.
  2. 2. Or, you might consider using the Puzzle Doctor.

 

That makes me all sorts of happy! You can find dozens of videos online describing methods for gluing and preserving puzzles. Just type "how do I save a puzzle" into The Google.

If you want to go the extra mile and learn how to resin a puzzle for display, the single best video I've found describing this process in detail can be viewed here.


Yes.


Posters

I recommend color pencils, crayons, pastels, washable markers, coloring pens, ball-point pens, drawing pens, brush pens, technical pencils, artists pencils, or even a #2 pencil. Experiment and find what works for you. The paper quality is fantastic.

I do NOT recommend using permanent (alcohol-based) markers or paints without putting a backing behind the poster to protect against bleed through.


The coloring posters are printed on premium, archival 100lb text weight paper.

Generally speaking, all markers will bleed to one degree or another. Permanent markers, which are alcohol-based, are prone to bleeding because the alcohol moistens the contact point and surroundings a bit allowing the ink to spread more easily. I've tested this paper myself with some heavy-duty permanent markers and found the bleed through performance to be exceptional. But, yes, it's possible you may use a brand of markers more potent than mine.

Here's what I found:

  • Water-based markers—like your typical Crayola style markers didn't bleed through at all.
  • Alcohol-based (permanent) markers—like Chartpack professional design markers showed minimal to moderate bleed through.
  • Sharpie (alcohol-based)—Did not bleed through.

Tip 1: Don't over-work the paper. Be aware that the more vigorously you "work" an area with a marker, the more likely the paper will become saturated, and pigment will bleed through the paper—Paper can only absorb so much liquid.

Tip 2: Prevent accidents and protect surfaces (tables, floors, walls) by placing cardboard or another piece of paper behind the posters while you are working on them. And please, do not color on top of fabric or any porous surfaces you can't throw in the wash.


With the biggest nails you can find. I'm joking.

Painter's Tape, 3M Poster Strips, or push pins will do the job.


Other

OddGoods is part of a very exclusive group of small puzzle companies: A puzzle company that is owned and operated by the artist creating the puzzle artwork—There are literally only a few puzzle companies that can make this claim.

OddGoods is one greying, middle-aged artsy-fartsy guy who works tirelessly to get his work out into the world. All of the art and every single product design on this site was created by ...

This guy >>


Each quarter, 5% percent of OddGoods sales will be donated to one of the following charities:

  • World Wildlife Fund
  • The Nature Conservancy
  • (IUCN) International Union for Conservation of Nature & Natural Resources
  • Teton Raptor Center

Learn about my project: E is for Endangered


Buy a big coloring poster! Solve your budding artist problem lickety-split by clicking here.


Shipping

OddGoods offers multiple options for shipping

ALL rates are pulled directly from the carrier(s). These are the rates, full stop. There is zero markup on shipping.

FOR PUZZLES ONLY—I offer a Flat Rate shipping option that saves you a minimum of 25% off Priority Mail rates for orders under $60. Please understand that this 25% discount comes out of my pocket—The only means I have to reduce shipping costs is to pay a portion of your bill for you.

**The best way you can support me is by paying for your shipping. Select Priority Mail at checkout—This is the actual rate that I pay to ship your puzzle(s) to you. Note: Local customers may see some benefit with this option.


Because there is no such thing as "free" shipping. Someone always pays, usually the small business owner.

There are no two ways about it, shipping is expensive—especially if packaging falls outside of "standard" dimensions. I pay for access to the lowest group rates available for small businesses in an effort to pass along what savings I can to my customers at checkout and, trust me, the so-called discounts small businesses have access to are bloody laughable.

For Example:

The average 1000 piece puzzle weighs 1lb 11oz (1.75lbs). The standard USPS rate to ship that puzzle from coast to coast is $15.20. With my meager discounts, I can ship a puzzle to you for an average of $13.25, unless it's to a weird location like New Orleans—I have no earthly idea why, but it costs $3 more to ship to New Orleans. It just does.

 You may receive multiple shipments depending on the contents of your order which can also increase your shipping costs.

Example Shopping Cart Scenarios:

  • (1) Poster and (1) Puzzle will ship in two boxes—These items cannot be combined into a single package.
  • (1) Poster and (1) T-shirt can be combined into one mailing tube.
  • (1) Poster and (1) Puzzle and (1) T-shirt will ship in two packages.
  • (1) Poster and (1) Puzzle and (1) Sticker Pack will ship in two packages.
  • (1) Poster and (1) Mug will ship in two packages—These items ship from different locations.

Please see OddGood's Shipping Policy for more information.


3-5 business days (to be safe). Usually, a lot faster.

OddGoods is located in Seattle, WA, USA. Orders are typically fulfilled within 3-5 business days of an approved payment. Please be aware that I have no control over your order once it is placed in the hands of my shippers.

Our shipping staff consists of one guy: me. I'll will do my best to ship your orders as quickly as possible.

Please see OddGood's Shipping Policy for more information.


International shipping has been restricted to Canada and Mexico.

As of July 1st, 2021, all packages entering the UK and EU are subject to VAT—The legal hurdles and cost of shipping to Europe have forced me to suspend international shipments for the foreseeable future.


USPS and UPS for domestic orders. USPS and DHL for international orders.

Please see OddGood's Shipping Policy for more information.


You will be sent a tracking number via email.

Please note that you will not see movement until the carrier scans in your package on their end. This can happen days after you receive the tracking number, it does not mean your package is lost.

International Orders: If you select USPS as your international carrier, packages can ONLY be tracked within the United States—Once the package leaves the country there is no way to track the package. If you want door-to-door tracking, please select DHL or UPS as your carrier at checkout.


If purchased individually:

  • Posters are carefully rolled, wrapped in a plastic sleeve, and shipped in heavy 30" Kraft mailing tubes.
  • Puzzles are packed with love, blessed by an urban fairy, and shipped in a sturdy corrugated box.
  • Stickers are shipped in a 8x6 rigid flat mailer for strong-like-bull protection.
  • Fabric products will arrive in a non-amorous poly bag or box.
  • Mugs are shipped in a boxy box.

... Or combined where possible to save cost.


Yes, ONLY via the USPS

If your select a carrier other than the USPS, you will need to provide a street address—If a PO Box or APO/FPO military address is given, it will delay shipment of your items or your order will be canceled.

Please see OddGood's Shipping Policy for more information.


Returns & Exchanges

Yes and no, depending on the product.

Please review OddGoods Returns Policy for more detailed information.


Wholesale Inquiries

I would love to work with you!


Contests

No.

You do not need to purchase anything in order to enter or win a contest or giveaway—A purchase will not increase your chances of winning.


OddGoods contests and giveaways are entirely online—Follow my Instagram account @OddGoods and watch for giveaways and instructions.


Unless specifically noted in the announcement, contests and giveaways are only open to people residing in the United States.

Why? Simply because international shipping is cost-prohibitive.